Zendesk is a modern help desk system in a hosted environment. The help desk is the single-point-of-contact between your end-users and you as a service provider. With very little effort Zendesk makes it possible for you to offer a professional-grade support service and capitalize on valuable user feedback.
Used in an IT department the help desk serves as the ERP system of the IT organization. It encourages and enforces well defined registration and processing of the data that makes the foundation for resource usage, -prioritization, and -strategy. The help desk constitutes the central hub for a company’s IT Service Management (ITSM) strategy, which centers on the customer’s perspective of IT’s contribution to the business.
Zendesk Raises $6 Million In B Round [read on]
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