DemoPit » IT support http://demopit.com introducing innovation Fri, 11 Mar 2011 15:29:57 +0000 en hourly 1 http://wordpress.org/?v=3.1 Affordable help desk solution from Assistly http://demopit.com/2011/01/19/affordable-help-desk-solution-from-assistly/ http://demopit.com/2011/01/19/affordable-help-desk-solution-from-assistly/#comments Wed, 19 Jan 2011 17:00:26 +0000 DemoPit http://demopit.com/?p=3121 Yet Another Related Posts Plugin.]]>

Assistly is a help desk solution focused on today’s changing support environment. An environment where customers are not only talking to you, but also about you.

Utilizing Assistly’s real-time agent interface allows you to handle both traditional 1-to-1 communications as well as monitor and respond to social media. Every customer communication is actionable and reportable, allowing you easily manage your support needs.

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]]> http://demopit.com/2011/01/19/affordable-help-desk-solution-from-assistly/feed/ 0 PagerDuty – Alerts You When Your Systems Go Down http://demopit.com/2011/01/14/pagerduty-%e2%80%93-alerts-you-when-your-systems-go-down/ http://demopit.com/2011/01/14/pagerduty-%e2%80%93-alerts-you-when-your-systems-go-down/#comments Sat, 15 Jan 2011 04:59:52 +0000 DemoPit http://demopit.com/?p=3035 Yet Another Related Posts Plugin.]]>

PagerDuty is an alarm aggregation and dispatching service for system administrators and support teams. It collects alerts from your monitoring tools, gives you an overall view of all of your monitoring alarms, and alerts an on duty engineer if there’s a problem.

PagerDuty allows you to build sophisticated alerting rules to determine who to contact when problems occur. You can build on-call schedules to fairly share on-call responsibilities. You can also set up multiple levels of coverage, so if the “primary” on-call person doesn’t respond to an alert in a timely fashion, it’s automatically escalated to a “secondary” person, and so on.

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]]> http://demopit.com/2011/01/14/pagerduty-%e2%80%93-alerts-you-when-your-systems-go-down/feed/ 0 Anti Frustration Software http://demopit.com/2010/06/29/anti-frustration-software/ http://demopit.com/2010/06/29/anti-frustration-software/#comments Wed, 30 Jun 2010 05:56:45 +0000 DemoPit http://demopit.com/?p=2881 Yet Another Related Posts Plugin.]]>

Soluto developed technology that detects when you’re frustrated by your PC and tells you which application is causing it. Soluto harnesses the power of the crowd to learn which actions really eliminate frustrations and improve user experience, and leverages this user wisdom for the benefit of all PC users.

The minimum requirements to run Soluto Beta are:  Hardware

  • 512MB of Memory (RAM) and above
  • 500MB of free disk space (Soluto Beta takes up approximately 20MBs; the rest is required for the proper operation of the Microsoft .NET Framework. Please see the Microsoft .Net Framework Minimal System Requirements for more information.) Operating System – Windows XP (SP2 and above) / Windows Vista / Windows 7
  • Not Supported: Windows Server 2003 and 2008
  • Administrator User – The application must be installed using an Administrator account.

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]]> http://demopit.com/2010/06/29/anti-frustration-software/feed/ 0 Manage everything IT for FREE with SpiceWorks http://demopit.com/2009/10/15/manage-everything-it-for-free-with-spiceworks/ http://demopit.com/2009/10/15/manage-everything-it-for-free-with-spiceworks/#comments Thu, 15 Oct 2009 23:35:42 +0000 DemoPit http://demopit.com/?p=2014 Yet Another Related Posts Plugin.]]>

The Spiceworks IT Desktop delivers nearly everything you need to simplify your IT job. Designed for small- and medium-sized businesses, Spiceworks’ single, easy-to-use interface combines Network Inventory, Help Desk, Mapping, Reporting, Monitoring and Troubleshooting. And, it connects you with other IT pros to share ideas, solve problems and decide what additional features you need in Spiceworks.

Spiceworks Lets You…

  • Inventory Your Network & PCs
  • Monitor & Manage Your Network
  • Manage Your IT Assets
  • Manage Changes & Configurations
  • Map Your NetworkBETA
  • Audit Your Software
  • Troubleshoot Your Network
  • Run an IT Help Desk
  • Be an MSP
  • Talk to IT Pros Like You

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